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Another common feature is that after 2008 Beijing Olympics Games experience A high inventory, low turnover pressure, the company ‘s inventories in the past few years havE been released Although some wellknown brands have captured a lot of secondtier cities in China, but in fact there are a lot of European and American Brands and a growing brand of designer did not care to open up the Far East Market, so for them, China is like Eden Of the forbidden fruit is so exudes a fatal temptation Simply pu

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Five Tips for Improving The Experience of Your Customers

Dec 01, 2011 Comments Off

In the 2011 Convergys UK Customer Scorecard Research, 61% of consumers said that the customer experience has not improved over the past year, and another 14% said that it has actually gotten worse. Here are some of the topline stats from the Survey and a few things to consider.   1. Pay attention to what your [...]

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A Dozen Telephone Tips When Calling Prospective Customers for the First Time

Nov 22, 2011 Comments Off

  1. Years ago, when I worked at Coca Cola, I received fantastic advice from my boss – “Always state your I.P.A. at the start of every Sales Pitch, Call or Presentation. I – Introduction - what’s your name and who do you work for or represent P – Purpose – why you are calling. Include a ‘Hook’ – [...]

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LinkedIn Profile Tips

Nov 04, 2011 Comments Off

For the last few years I have been developing my LinkedIn profile. I have picked up tips along the way of course and have recieved fantastic advice from Will Kintish (http://www.kintish.co.uk/) I wanted to share some of the key essentials to improving your profile on LinkedIn Hope you get what you’re hoping for Stuart’s LinkedIn [...]

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Understanding Sales and Customer Service Team Development in Call Centres

Apr 19, 2011 Comments Off

  To help us better understand how conflict arises within the team, we need to look at how teams are formed and the stages they go through in moving from a group of individuals to a cohesive team. It is generally recognised that teams go through 4 or 5 stages in their formation and that [...]

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