9 Considerations when Interrupting Other People’s Time

Apr 19, 2011 Comments Off by

 

  1. Stick to their available/unavailable times.
  2. Ask first if it is convenient for them to talk.
  3. Keep to the point – don’t introduce ‘chat’.
  4. Ask yourself first if this will be high on their priority list.
  5. Could you find a more suitable time or method of communication?
  6. Is this just a whim or idea of your own – does it need further thought, research or planning?
  7. Could you answer your own question?
  8. Do you have the authority, confidence and skills to deal with it yourself
  9. Will you be asking the right (or best) person?

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Author – Stuart Harris, Director of DRIVE Training & Development Ltd who specialise in Sales, Customer Service and Management Training,  mainly but not solely, in Call Centres in the UK

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