9 Tips on Dealing with People who do not follow Time Management Best Practice

Apr 19, 2011 Comments Off by

 

  1. Ensure they fully understand what it is, how it works, why it is in place and the benefits to them.
  2. Be prepared to review flawed practices and change them if they’re not user friendly.
  3. Congratulate them when they do it right.
  4. Encourage them when they get it wrong.
  5. Ask for their help rather than tell them.
  6. Make sure they understand what the deadlines are.
  7. Agree upon deadlines.
  8. Progress check delegated activity.
  9. When they ‘get it right’ show people that you appreciate what they’ve done for you.

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Author – Stuart Harris, Director of DRIVE Training & Development Ltd who specialise in Sales, Customer Service and Management Training,  mainly but not solely, in Call Centres in the UK

 

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