Archive for Management Development

Understanding Sales and Customer Service Team Development in Call Centres

Apr 19, 2011 Comments Off by

  To help us better understand how conflict arises within the team, we need to look at how teams are formed and the stages they go through in moving from a group of individuals to a cohesive team. It is generally recognised that teams go through 4 or 5 stages in their formation and that [...]

Management Development, Team Development Read more