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Customer Service Training Modules
Turning ‘Not Bad’ Service into Excellent Service Delegates will learn the importance of fully identifying their Customer’s Needs before providing the best possible solution. They will also find out why Service Recovery is so important to the ongoing relationship of the two parties and how to go for a WIN:WIN solution. (to find out more about ‘Providing Excellent Customer Service’ - click here) Difficult Customers … “don’t ya just luv ‘em ? You Should ! ” Why do so many organisations want their difficult customers to “just get lost” ? This module looks at how to learn from them and help the organisation improve on their overall service to their other customers. Delegates will become skilled at placating customers without sounding frustrated or patronising. (to find out about getting the best from difficult customers - click here)
Identifying Customer & Organisational Needs This course will give delegates an understanding of the fundamentals of Excellent Customer Service. Delegates will enhance the service they provide to Internal and External Customers, understand who their customers are and what services they provide, (to find out ‘Identifying Customer & Organisational Needs’ - click here) How your Corporate Image Affects your Customers Discover the key factors that determine the identity of organisations and how the perception of their customers can be positively or adversely affected. This module will give an understanding of why Corporate Image is so important. (to find out more about ‘How your Corporate Image Affects your Customers’ - click here) General Communication Skills This module focuses on how to create an excellent First & Lasting Impression whether face to face or over the phone. It looks at how to be able to focus on the individuality of others and provide tips on being able to adapt your own style to suit that of others. (to find out more about ‘Communication Skills’ - click here) An Introduction to Sales for “Customer Service” People All too many people are OK about Customer Service but will never ever call themselves Sales people. “Sell” is not a four letter word … oh, alright it is but it’s not a “rude four letter word”, but just a way to identify what someone wants and provide them with it – if that’s not Customer Service…what is? (to find out more about Introducing Sales to Customer Service people - click here)
Mobile; 07708 640876 Email; stuartharris@drivetraining.co.uk
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DRIVE Training & Development |
