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Tele-Sales Training Modules
Telephone Lead Generation This course will give delegates the confidence to make calls more professionally. They will enhance their listening & questioning techniques which in turn will assist them in generating new leads. (to find out more about ‘Telephone Lead Generation’ - click here) Gain Commitment on the Telephone This module focuses on inbound and/or outbound calls whose purpose it is to generate more sales or appointments. Closing techniques are a vital component in making the most out of these calls. (to find out more about ‘Gaining Commitment on the Telephone’ - click here)
Maximise Appointments Over the Telephone This module is ideal for those who want to develop their appointment making skills and maximise opportunities. It will also help those fielding inbound sales enquiries which will in turn increase the business’ sales conversion rates. (to find out more about ‘Maximising Appointments over the Telephone’ - click here) Outbound Calls – Maximising Performance This session ensures that anyone who makes outbound calls set SMART objectives and achieve them. Whether they are sales, customer care or research calls, delegates will be able to practice their techniques in role playing scenarios and then be able implement them back in their live environment. (to find out more about ‘Maximising Performance on Outbound Calls’ - click here) Telephone Techniques – Inbound & Outbound Calls This unit deals with telephone etiquette when making both Inbound & Outbound calls. Delegates will increase their self-assurance to make outbound calls professionally (to find out more about ‘Inbound and Outbound Telephone Techniques’ - click here)
Increasing Sales on Follow-up Calls This Telesales course is ideal for those who want to improve their follow-up calls to maximise sales. It will help those handling inbound enquiries to increase their sales conversion rates. (to find out more about ‘Increasing Sales on Follow-up Calls’ - click here)
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DRIVE Training & Development |
