What client’s say

Darren Cornish, Director of Customer Services,  Norwich Union Life and Pensions

“I tend to approach consultants who provide ‘people/behaviour’ change interventions with a degree of healthy cynicism – I have seen many with short term uplifts but all too soon to evaporate. Stuart’s work on ’5 star’ in Norwich Union stands apart from that. It was a catalyst to ongoing improvement and created a positive shift in culture, behaviours and performance. A great intervention led by a very capable individual.”

Phil Festa, Head of Learning and Development, Huntswood

“Stuart’s played a major part in all aspects of the Tesco Bank General Insurance induction programme. He was part of the ‘pitch’ team that won the work; he developed a significant element of the content and then was one of four key team members who co-delivered a train-the-trainer programme for 80 Huntswood trainers enabling them to run the induction workshops. Throughout the six-week roll out period, Stuart has been on hand as a subject matter expert, providing support and guidance to the Huntswood training teams in Glasgow and Newcastle as they roll out the induction programme to Tesco Bank Customer Service Representatives (CSRs) and Team Leaders. During this time he also found time to write and deliver a Complaints Handling Workshop for key members of the Tesco Bank team. Immediately prior to the centres opening for business in October 2010, Stuart is providing coaching, guidance and advice to CSRs and Team Leaders in Model Office. All material developed by Stuart has been tailored to meet the needs of a company that is driven by values and which wants to be seen as ‘different’ from other high street banks. Stuart is a great to work with; he understands what clients need and then gets on with delivering a high quality solution. He sees opportunities not problems and as a result is highly regarded by both Huntswood and Tesco Bank.”

Ben Elmer-White, Response Handling

“Working with Stuart twice now on 2 large training design and delivery projects, he was a great and inspirational colleague whose delivery garnered many glowing reports from my 2 clients. Thank you, Ben”

Lesley Bone North Lanarkshire Council

“Stuart is very knowledgeable and has an excellent “touch”. He connects with people and made the subject matter accessible to our staff. He received great comments from our team and I would certainly use him again. He has a wealth of experience and is flexible and professional.”

Kenny Mather, Trainwise

“Trainwise UK Ltd uses Stuart on a regular basis to deliver various areas of Management and Staff Development training whether it is on a one to one coaching basis or delivering to a group of people. Over the past 4 years of working as an associate with Trainwise, Stuart has proven on every occasion to be a most reliable, trustworthy trainer who has excellent knowledge and experience in his fields of training. Most importantly his delegates find him very knowledgeable and inspiring which reflects in the feedback we receive and the repeat business.

Tony (Paul) Jones, Contact Centre Manager, Tristar Worldwide

”Stuart is an extremely engaging trainer, able to connect with his clients and delegatesand all levels. His enthusiasm and motivation is infectious and helps deliver results time after time. Excellent in his own right, Stuartis also able to manage large and complex teams of specialists in challenging environments. A pleasure to work with – I full recommend Stuart and endorsehis ability to affect change and improvement in any organisation.”

Malcolm Dundas, Senior Learning Consultant, Thomson NETg / Skillsoft

“I would only be too willing to recommend Stuart, for his professional and knowledgeable approach to every business challenge I have seen him tackle, and also for his gregarious and personable nature. While supporting Stuart as a client of Thomson NETg’s, he devised and exectuted an employee engagement campaign to tackle a very tough business environment, which had high staff attrition rates and low discretionary employee behaviour, into what became a high performance team. Stuart and his team were able to show demonstrable results of increased profitablility, lower attrition rates and higher sales volumes. He and his team won national plaudits as result of this work. More recently, I have seen Stuart ‘MC’ a number of high calibre business events and I’ve heard testimonials regarding his “life changing” coaching and training sessions

Tracy McLeod, The Sales Architects

“Stuart is an excellent facilitator whose style is both engaging and thought provoking. I’ve had the pleasure of working with Stuart on a number of projects, designing and delivering a variety of development programmes in the areas of team building, leadership development, relationship management and customer service, within the financial services sector. I very much look forward to working with Stuart in the future and would have no hesitation in recommending him for similar projects.”

Rintu Basu, The NLP Company

“He is the best sales training consultant I know, not only does he know sales, he knows how to train it at every level and also how sales integrates into an organisation at a strategic level. This would be impressive if this was all Stuart did, but the range of training experience Stuart has is far broader than just the sales environment.

Ian Higgins, Environmental Services, North Lanarkshire Council

Hi Stuart, Just a note to thank you for a successful team day on Friday. The feedback from the day is very positive and everyone found the day very worthwhile. I think everyone got something from the day and we all learned a bit more about each other. Thanks very much for all your help. I hope we get to work together again at some point in the future. Regards Ian

Lauren McLaren, Stoneridge Electronics

Hi Stuart, I just thought you might be interested in hearing some of the feedback from the Customer support training you delivered. The feedback was excellent regarding information provided, content & length. The majority found the training very interesting and believe their learning objectives have been met. Regards Lauren

Donnie MacRae Director, DMAC Learning Solutions

“You’ll go a long way to find a more motivated or motivational individual than Stuart. Passionate in everything that he does, I thoroughly enjoyed working with Stuart, a good friend and valued business associate, I’d highly recommend Stuart”

George Drever, Contact Marketing Solutions Ltd

“Stuart delivers highly effective sales training in an entertaining and engaging way. I can’t recommend him highly enough.”

Lindy Irving, Trainer/Director, Level 9 Training & Development

“I have had the pleasure of listening to Stuart speaking on a number of occasions, and I always look forward to each one more than the last. Stuart is a powerful and engaging speaker who manages to get his message across in a clear, confident and creative manner. His humorous style is the envy of many, including me. I have no hesitation in recommending Stuart as a Speaker